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Director of Documentation

Reporting to the General Manager of Documentation, the Director of Documentation is a strategic customer-facing leadership role. In addition to managing key relationships, this leader is responsible for overall program management, leading a team of Documentation Managers to deliver a portfolio of documentation projects that meet the business goals and strategic objectives of the client and of Innovatia.  The Director of Documentation leads the delivery teams (on-time, on-budget and on-quality) and plays a strategic role in customer senior management, including issue resolution and change management.

• Develop and evolve key customer relationships to understand and anticipate their needs, managing communications and expectations
• End to end program delivery management
• Manage stakeholder communication including knowing the right metrics to track, presenting operational/program status to client and Innovatia management
• Budgeting and financial forecasting and management; including resource management
• Provide leadership and guidance to Documentation Managers (people management)

Knowledge/ Skills/ Experience:

• External customer management experience at a senior level
• Minimum 10 years in delivery management (Project Manager, Program Manager, General Manager, Operations Manager as examples)
• Minimum 5 years progressive technical documentation experience – senior technical writer background preferred
• Strong budget and financial forecasting skills
• Strategically oriented with high degree of business acumen
• Excellent analytical and problem solving skills, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous
• Experience in preparing and presenting operational and program status reports to Steering Committees and client senior management
• Solid leadership and decision-making skills
• Excellent oral, written and presentation skills
• Develops strong team leaders, as well as metrics to assess team effectiveness, efficiencies, and improvement over time
• Ensures team goals/ objectives are achieved – including on-time, on-budget, on quality completion of complex projects – through rigorous performance management
• Possesses the appreciation and knowledge to seek and share appropriate information with clients and co-workers, and responds to concerns with timely, meaningful, fact-based and constructive feedback utilizing a consultative approach

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Innovatia is an equal opportunity employer.

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