Richardson, TX; Raleigh, NC; San Jose, CA, United States
State / Province
Job Type


Innovatia, a global documentation and information development company, is seeking candidates for the role of Senior Technical Writer. You will work directly with some of the world’s leading information technology companies to research, analyze, and develop various technical documentation products such as user guides, installation guides, help files, and reference guides with a focus on improving quality and usability. In this fast-paced and challenging role, you will be part of a development team comprised of technical writers, information architects and authoring tool specialists.

Locations: Richardson, TX; Raleigh, NC; San Jose, CA;

Ideal Candidate
• An aptitude and passion for learning new technologies and tools; pursues ongoing research/training to satisfy curiosity about technical topics
• Knowledge of technical documentation standards and best practices
• Ability to communicate clearly, succinctly, and accurately
• Collaborates effectively and proactively with subject matter experts, product engineers, and co-workers to identify and push for solutions
• Can demonstrate a proven record for on-time delivery
• Must work proactively and independently
• Has experience developing technical documents in an Agile environment
• Experience in a DITA/XML authoring environment
• Minimum 3 years of technical writing experience, preferably in telecommunications/conferencing

• Fully participate/engage in highly-collaborative Agile environment
• Researches and develops multiple and various technical documentation deliverables with minimal guidance from senior writers/leads
• Analyzes and incorporates feedback from reviews and collaborates/communicates with extended product team as needed
• Proactively works with engineering and documentation teams to ensure quality and continuous improvement
• Completes change requests in published documentation

Required Skill Set
• Possesses a technical background (coursework or applicable experience)
• Excellent writing in North American English (written and spoken)
• Experience and aptitude learning software applications
• Strong familiarity with the principles of Agile
• Exposure to DITA/ XML authoring tools and Content Management Systems
• Proficiency in a variety of PC tools and applications
• Ability to work under pressure and meet aggressive timelines
• Post-secondary education required

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Innovatia is an equal opportunity employer.


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