In an age of electronics and artificial intelligence that has so drastically changed the process of conducting business, on both a B2B and B2C basis, it is crucial not to forget the importance of excellent customer service.
Imagine getting home from work and your home opens your garage, unlocks your door, lights your way, and appropriately runs the air conditioning. What if your oven gave you dinner recommendations on your mobile? Well…imagine no more! These things are now closer to reality like never before!
Suddenly, static, lifeless objects around us are turning into these “smart”, “artificially intelligent” beings that communicate with each other…and with us.
Artificial Intelligence is a hot topic. From intelligent virtual assistants like Google Home and Amazon’s Alexa, to chabots and more, AI as a household discussion is becoming more prevalent. If you haven’t jumped on the bandwagon, however, how do you get your content ready for a future full of AI assistants? And what does this mean for a content developer? The AI industry is evolving rapidly making the voice and text-based user assistance commonplace. Consider it a form of hired help, with each AI assistant providing a different set of skills based on your need.
Technical documentation belongs on the web. Unless your product is top secret or your customers can’t access the Internet, you need to make an effort to get your content online. Doing so will greatly increase your customer’s ability to use the product while decreasing the amount of costly support calls made to your support engineers. But simply outputting your dry, stuffy manuals and guides into framed HTML or PDF isn’t enough anymore.
The landscape of documentation is changing. As with most things, change is inevitable. Documentation is not immune to that. Gone are the days of creating monolithic books that describe in detail every aspect of a piece of software.
Operating procedures are step-by-step explanations of how to perform a work task, such as starting up or shutting off a piece of equipment. They can also describe how to respond to an incident, perform maintenance, or complete a routine process function in a facility.