Leverage Visuals in Your Training Program

Leverage Visuals in Your Training Program

Blogs Recent Posts Leverage Visuals in Your Training Program December 11, 2018 Customer Service Consistency November 1, 2018 Training New Hires: Less Is More September 28, 2018 The What, Why, and How of Great Engineering Specifications June 12, 2018 Is a Picture Worth...
Customer Service Consistency

Customer Service Consistency

Delivering a consistent experience to your customer is an essential requirement for any business. Add to that the complexity of Big Data, used to deliver a customized customer experience, and your team has a challenge to deliver the goods. Word travels wide and fast if you can’t get it right.

Training New Hires: Less Is More

Training New Hires: Less Is More

Whether you’re just starting out or are a senior director at a Fortune 500 company, every job requires some type of formal and informal training. Most of us would think that a longer training program would cover more information, provide a more in-depth and detailed view of the training material, and as a result, prepare the employee more effectively. But what if this isn’t always the case?

Is a Picture Worth 1000 Words?

Is a Picture Worth 1000 Words?

Visuals give so much value to our users: they orient users, show they’re on the right track, take any guesswork out of a task, and are just generally easier to look at than a wall of text.
The truth is, there’s a big hidden cost to images. There are complications that make creating, using, and localizing those images expensive and time-consuming. So now the question becomes not “are images good?” because we know they are, but rather, are they worth 1000 words – literally?

Learning Strategy or Performance Strategy?

Learning Strategy or Performance Strategy?

There is a fine line in organizations for Learning Professionals when it comes to selling their leadership teams on the value or ROI of Learning Strategies & Programs. If someone presents a ‘Learning Strategy’ some of the immediate reactions from senior leaders may be; What will that cost? Do we have budget? Do we really need this? Changing the conversation may be as simple as the language a company adopts for these types of programs.