5 Ways Technical Writers Can Ensure Successful Document Reviews
After a lot of effort and persistence, the first draft of your document is ready; the only thing left is to have it reviewed for content verification and completeness. Sounds easy, but there are plenty of challenges during this process. Let’s understand the challenges, and what you can do to ensure a successful document review:
1. Identify the SME and mandatory reviewer
The first and the most important challenge is when a subject matter expert (SME) or a mandatory reviewer is not assigned for the document. They will ensure that your content is correct, exact, and complete. Having someone who does not have expertise with the feature your documenting may introduce errors in the already documented content, so make sure the right people are involved in the review.
2. Get timely input from SMEs
Ensure you have enough time to capture and make changes by engaging the SME early for their input. Lack of participation from SMEs can lead to incomplete or incorrect content for a product, and untimely feedback can lead to rushed deliverables. SMEs are busy – and so are you! So, make it easier for everyone by blocking the time required for review and edits early.
3. Resolve conflicting feedback early
Having too many reviewers on a single document can pose a challenge of conflicting feedback and opinions. This situation can put the review cycle into a downward spiral, requiring much more time and effort than should normally be necessary. It’s important to identify the senior SME if there are multiple people reviewing the document, so that in case of conflict, they can work through the details to give you the most accurate information.
4. Get timely feedback from reviewers
It is often challenging for writers to set aside time during their day for document reviews. Technical writers often have many things on the go at once, and several deadlines of their own to meet. In addition, sometimes technical writers will prioritize development over document reviews. It is important to make sure that senior writers prioritize document reviews, as they are a critical part of the writing process.
5. Limit review cycles
All the challenges listed above lead to multiple review cycles. Technical Writers must put in extra time and effort in understanding comments. Several updated versions of the document may be required due to new comments by reviewers, or changing scope of a feature. Get buy-in from the team from the get-go to limit review cycles as much as possible. That means getting the most complete and accurate feedback the first time.
Technical reviews are vital for effective and quality documentation. To make this happen, have documentation and its reviews listed as one of the deliverables – just like development or testing. This will place priority on the process, and ensure everyone involved understands the importance of proper and thorough reviews. Identify the right SMEs, and plan review cycles. This way, everyone knows what they have to do when, and can manage their time around other projects and deliverables.
Skilled Technical Writers are an asset to the development team as they ask the right questions from reviewers, understand what they want in the document, and finally filter the information to suit customer’s requirements.