Collaborating in the workplace is not a new concept. People have been collaborating long before the advent of email or IM or video-sharing tools. What has changed is an increased need for collaboration and how we collaborate — more than ever there is a need to actively engage with our co-workers.
It takes some effort to evaluate the content, and determine how to make the new content easy to assimilate. In the youngest grades of school, we are building upon previously learned skills. As adults, we have lived a life of learning experiences. How can we leverage what we know?
Ever gone to a website and have a pop-up asking you if you need help? That’s probably a virtual assistant or bot. There are tons of them around. There are bots that can look up flight schedules or book restaurants for you. How can the technical documentation leverage bots to help streamline development?